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Store Policy

CUSTOMER CARE

At Knots & Crafts, we are committed to providing excellent customer service. Your satisfaction is our priority!

1. Response Time – We aim to respond to all inquiries within 24-48 hours via email, WhatsApp, or social media.

2. Order Assistance – Need help with your order? Contact us for updates, custom requests, or any concerns about your purchase.

3. Product Support – We provide guidance on product care and usage. If you need help with a crochet pattern or have questions about an item, feel free to reach out.

4. Issue Resolution – If you receive a damaged or incorrect product, report it within 48 hours for a replacement or store credit.

5. Workshop Support – We offer assistance before and after workshops. If you have any questions about what you learned, feel free to ask!

PRIVACY & SAFETY

At Knots & Crafts, we prioritize your privacy and security.

  • Personal Data: We collect necessary details (name, email, phone, address) for orders, workshops, and customer support.

  • Security: Your data is protected with encryption, and payment details are securely processed by trusted providers.

  • Usage: We use your information only for order processing, communication, and optional promotions.

  • No Sharing: We never sell or share your personal data with third parties.

  • Cookies & Safety: Our website may use cookies for a better browsing experience. We take measures to prevent fraud.

  • Your Rights: You can update, request, or delete your data anytime. Unsubscribe from marketing emails whenever you want.

WHOLESALE INQUIRIES

We offer wholesale pricing for bulk orders, retail partnerships, and special events.

  • MOQ: Minimum order required (50) per design.

  • Pricing: Discounts available based on order size and customization.

  • Production Time: Small orders take 4 weeks, larger orders 8 weeks (rush orders are not taken).

  • Customization: Custom colors, sizes.

  • Shipping: We ship nationwide & internationally; costs vary by order size/location.

  • Payment: 50% deposit required; full payment before shipping.

Contact us at: steffy.viji@gmail.com | 8610017287 with your business details & order requirements.

Payment Methods

PAYMENT METHODS

- Credit / Debit Cards / UPI

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